There could be three reasons you're getting an error on the video -
- Incorrect greeting recording (Solution: Re-record greeting audio)
- Incorrect prospect information (Solution: Change background URL)
- AI could not detect a face (Solution: Re-record video template)
Let's explore them one by one -
Incorrect greeting recording
- There is too much background noise in your recording environment
- Recorded greeting does not have any words
- Recorded greeting is shorter than 0.5 seconds
- Recorded greeting is longer than 3.5 seconds
Incorrect prospect information
- Background screenshot URL is not accessible
- Prospect name has special characters (eg: umlaut)
- Prospect email has special characters (eg: umlaut)
AI could not detect a face
- The recording room is too dark
- Your face is partially cut off from the video frame
- Your face is in a full side-pose
- More than one faces were detected in the video template
- You are moving too fast in the video
- One side of your face is illuminated way more than the other
- Recorded video template has too much background noise