Allowing / whitelisting Potion domains

Domains, Protocols and Ports required for Potion to work on your servers

If you're recording on a protected network, there can be firewalls/proxies blocking your ability to record Potion videos successfully. 

 

Related issues

  • Added widget link shows an error in the widget box
  • Potion video recorder shows as a blank box
  • Abrupt recording endings - due to 1006 websocket error

 

Solution

  • Whitelist Potion Domains, Protocols and Ports in your firewall.  
  • In the case you're decrypting SSL traffic and are having issues, please turn off decryption to non-URL SSL traffic on your network. 

 

Domains to whitelist / allow:

  • www.sendpotion.com

 

Protocols to whitelist / allow:

  • wss
  • https

 

Ports to whitelist / allow:

  • 80
  • 443

 

To do this, you may need to contact your network administrator to configure your firewall and allow the above. We recommend exempting all the addresses from any type of scanning (ex: SSL decryption, Anti-virus scanning).